The leading UK removal service Removal Group, have a dedicated Customer Service team to help you with anything you may not be happy with when moving with the company.
The Removal Group customer service team are there to ensure that all complaints are dealt with smoothly and efficiently. With only two members in the team, customers can rest assured that they will not feel lost in a large department with lots of different teams for different issues, like many other companies have.
Karen Moffat, the Customer Service Manager at Removal Group, said: “We hope our customers do not have a lot to complain about, and some of this is reflected in the positive removal group reviews on our site, but obviously things don’t always run smoothly. We at Removal Group understand that, so as well as the customer having their own dedicated removal co-ordinator, we have a customer service team to assist with any further problems or complaints.
“If the customer has a complaint to make, for example if their goods have been delayed or haven’t arrived, they would usually check with their co-ordinator first. If the co-ordinator cannot help, they email the customer a complaints procedure, allowing the customer to log a complaint officially in writing.
“On submission of a fully completed complaint form, a telephone call is made from our side to confirm receipt of their complaint, within three working days. We always endeavour to dispatch a full and fair response within 10-14 days in order to give ourselves enough time to gather all the relevant information from suppliers, sub contractors and anyone else involved with the move.
“I have been appointed by Removal Group to be as fair and unbiased as possible. This is to make sure that all customer complaints are looked at fairly, ensuring that all complaints are resolved to mutual benefit.”
Ms Moffat’s four year service to Removal Group and a further 20 year experience in customer service positions shows Removal Group’s commitment to their customers. They only hire the most experienced individuals for their Customer Service team to ensure that their customers get the best service possible.
The complaints procedure at Removal Group was implemented three-and-a-half years ago, with the service constantly being upgraded depending on customers’ needs. In addition to this, they also have a procedure to make claims for damaged goods through their Enhanced Liability Cover, which makes it easier for the customer and Removal Group to process the claim and send it through to their insurance company for full compensation where applicable.
The Removal Group Customer Service team’s opening hours are Monday to Friday between 9am and 3pm and they can be contacted by visiting their website at http://www.removalgroup.com.
About Removal Group: Removalgroup can offer you the highest standards of UK house removals, European Removals and International moves at the most competitive prices. We liaise with thousands of removal companies nationwide and worldwide booking thousands of removals and shipping each year. With Removal groups buying power, we demand great savings that we pass on to you, dramatically cut the cost of your house removal or office move.
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